Case study · Telecoms · Roaming
A roaming operations platform with an AI assistant for IR.21 and partner data
Partner management, launch coordination, IR.21 management, configuration audits and security checks for Tier-1 mobile operators, with an AI assistant grounded in GSMA specifications and the operator's own data.
- Web platform
- AI integration
- Data pipelines
At a glance
- Our role
- Platform and AI build
- Built for
- Tier-1 mobile operators
- Modules
- Partners, coordination, IR.21, configuration audit, security
- AI
- RAG assistant over GSMA specs and operator data
- AI stack
- OpenAI · LangChain · Pinecone
01The challenge
Roaming run on spreadsheets and email chains.
Roaming teams manage hundreds of partner agreements, IR.21 documents and network settings through spreadsheets and email chains. Configuration errors and billing mismatches slip through, costing revenue and creating compliance risk.
Our role: We designed and built the platform, including the AI assistant and its retrieval pipeline.
02Project goals
What Roaming Audit needed to do.
Protect roaming revenue
Catch billing that doesn't match partner agreements before it becomes lost revenue.
Reduce compliance risk
Find configuration errors and security gaps across roaming interconnects early, not after an incident.
Replace spreadsheets and email chains
Give roaming teams one system of record for partners, documents and launches.
Launch partners faster
Make every step from signed agreement to commercial launch visible, so nothing stalls unnoticed.
03What we built
Partners, documents, audits and an assistant, in one platform.
Partner management
Agreements, contacts and each partner's network coverage in one place.
Launch coordination
IREG and TADIG testing tracked from signed agreement through to commercial launch.
IR.21 management
Partner IR.21 documents taken in, parsed and validated against the live network configuration.
Configuration audit
Differences between partner documents and live settings, ranked by how serious they are.
Security checks
Signalling audits across SS7, Diameter and GTP/IP interconnects.
AI assistant
Answers questions about IR.21 changes and partner data using retrieval over GSMA specifications and the operator's own documents, with sources shown under each answer.
04How we delivered
From first workshop to production.
01
Discover
Mapped the roaming team's workflows and the GSMA standards behind them.
02
Design
Information architecture and interface for each module of the platform.
03
Build
React front end, Node.js services and PostgreSQL and MySQL, plus a RAG pipeline with LangChain, OpenAI and a Pinecone vector store.
04
Launch
Deployed to production on AWS.
Stack
- React
- Node.js
- PostgreSQL
- MySQL
- AWS
- OpenAI
- LangChain
- Pinecone
Related services
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